Neil Sorahan, said the airline could review its second bag allowance,
One real problem that pxxx's pax off is where airlines from the same airport have different hand baggage policies. It real is an absurd situation. I fly from an airport where various operators have the same a/c; i.e.the seats & hat-bins are similar size. Some allow 1 bag + computer + overcoat or lady's handbag. Some, even the LoCo member of the major parent, allow only 1 bag to include everything including computer & duty-free. Others allow 1 cabin bag + duty free. Some have 7kgs, 10kgs, 12kgs, unlimited. Some have 35x25x55, 45x35x55, 25x20x50. It is an absolute joke and unacceptable. Baggage shops sell 'cabin allowed luggage.' No it's not it depends on who you fly with. I've seen some ridiculous and outrageous situations at the gate with hand baggage. Customer service, common sense etc. out of the window. The airlines do not help themselves never mind their profit paying customers.