Originally Posted by
potash
My daughter with 6 month old baby and husband landed in bhx about 12 am this morning from fue1.30 hours to clear customs, not bhx fault but getting beyond a joke.
jp
Customs (HMRC responsibility) or Immigration, commonly referred to as "passport control" (responsibility of UK Border Agency)? Neither in the gift of Birmingham Airport Plc, or the airline or handling agent. From your posting I know you understand that.
I would suggest a note to your local MP highlighting the inadequacy of UKBA, who I would suspect are the culprits, but don't expect a positive answer. Daily Mail readers (who believe they run the country) and Telegraph readers (who probably do run the country) want it that way. I know that from experience as I complained about similarly totally unwarranted delays at Eurotunnel a few years ago.