I'm always curious in events like these, who does what? Was this decision made by the handling agent; was there captain involved; is there an ez manager at LGW who authorised this, or was it by phone to LTN?
Are pax allowed on jump seats? I just think back to days of yore when captains could solve many problems with discretion and a huge dose of common sense. I don't wish to pre-judge and be in error, but we hear many stories where things like this are cropping up quite often. Has captain's authority been eroded so much, or are they not trained in such matters, or are they not sticking their heads above the parapets?