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When companies have a crisis situation, how you communicate as a brand may end up being more important than what you do and what actually happened.”
CX 101016
Cathay Dragon codeshare to final destination SCMP 300617
Shenzhen Airlines misses Big Buddha The Straits Times 290616
Shenzhen Airlines The Aviation Herald
Last edited by Strewth; 21st Jul 2017 at 14:07.