Originally Posted by
rans6andrew
We were sold 35Mb speed optical fibre but we are currently getting just 11Mb on both downlink and uplink.
You are testing wired and using speedtest.net (or similar), right?? I would be surprised that you don't get 35Mb link speed on the fibre, but ISPs always overbook their backbones, for ex. 100 35Mb endusers on a 350Mb backbone, so factor 10 overbooking. But they rarely put the overbooking factor in their tech.specs. If you found this 11Mb on the tech.config/homepage inside your router, call your ISP.
Originally Posted by
rans6andrew
What rate is WiFi likely to be able to manage? The new modem/router doesn't have a proper spec sheet supplied.
Specs should normally be 150Mb or more, in lab conditions you get 90%of this, in real live, maybe half or less. Wi-Fi speed can be heavely impacted by so many factors... many Wi-Fi neighbours? Use InSSIDer or similar tool to find free channels (unless you router is advanced enough to dynamically adjust channel use). Router could/shoud be dual band 2.4 & 5Ghz, recent laptops, tablets can use both...Try to find out what specs it really has, some ISP oriented forums are sometimes pretty good at finding out these specs even If the router is repackaged/rebranded by your ISP.