The future of CX is locally recruited cadets with a HK passport and few options in the future. If you look at the demographics of HKG and where a CX job puts you in earnings, without a degree I might add, it will always be regarded as a good career path for some locals. If you have 7M locals, then even if only .5% are interested you have enough to put "meat in the seats". While I think Paul is wrong about the number of resignation (I've moved up a LOT in the last year), he is right that the company doesn't really care. I fortunately have my ducks in a row and without a base will be out of here soon. It's unfortunate that this is what will become of the place that was my career goal more than 20 years ago. The key to a happy life is adaptability!!
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