Originally Posted by
Navpi
"Will they put me in a lounge for my connection from Oakland? Will they cross deck me onto a partner if they go tech? Can I upgrade reasonably often for free? I'm buying J do they have F? Do they offer all aisle seating? Do they issue a currency that gives me free flights on a large network?"
Would this be BA by any chance ?
My God good luck with that one.
Three occasions they have had my business due "bloody corporate double speak".
Canx my long haul flight at 6 hours notice.
Lost my bags on another occasion.
Lounge at Heathrow filthy.
A beacon of customer service ?
Hi Navpi,
I wasn't discussing BA particularly.
Offering a view that corporate purchasing managers will buy capacity from airlines that match their overall travel requirements, not just requirements O&D from MAN.
Also that the "product" includes a global network, preferred IRROPS handling, free upgrades, bulk discounts, relaxed re-ticketing constraints etc.
It's not just about routes from this one airport, or the aircraft they fly today, or reliability from that one point in the network.
I think TCX offering J would be searching for niches that aren't so susceptible to these extra parameters that are important to the few people who purchase much of the world's premium travel.