"Will they put me in a lounge for my connection from Oakland? Will they cross deck me onto a partner if they go tech? Can I upgrade reasonably often for free? I'm buying J do they have F? Do they offer all aisle seating? Do they issue a currency that gives me free flights on a large network?"
Would this be BA by any chance ?
My God good luck with that one.
Three occasions they have had my business due "bloody corporate double speak".
Canx my long haul flight at 6 hours notice.
Lost my bags on another occasion.
Lounge at Heathrow filthy.
A beacon of customer service ?