The spate of cancellations / severe delays (is that fair?) is extremely disappointing. It's simply not good enough to entice customers with 'vive la difference!' only to fail them when it comes to the single reason why they bothered to turn up. Whisk 'em through check in and security to a welcoming champagne bar or tasty fry up at Laker's is just dandy. But if you forget why they're actually there................
It's Stobart's who built their reputation on logistical expertise. They've previously claimed that their skills-set is perfectly suited to aviation. Well, they know full well that - when it comes to trucking - their blue chip customers would never put up with cancelled deliveries, and delays would cost them dear.
So I suggest they start working bloody hard to ensure, when it's humanly possible, their customers at SEN get the service they deserve and, as a minimum, provide a service superior to the industry average.
Last edited by DC3 Dave; 5th Jul 2017 at 06:24.