Ancient Observer - I too suffered some weird things with Outlook, mine is the MS Office 10 version and it confuses three email addresses, downloading and displaying, in the inbox, two together and one separately, as a separate 'inbox' sub folder. What I miss very much is the function on the CD that came with the original programme, be it the OS or Office that said, words to the effect, 'Repair' ! All I get now is the option for an upgrade or a clean install and even going from Windows7 Premium to Windows 7 Ultimate doesn't seem to be classified as an upgrade.