Arrived in T1 yesterday afternoon and the passport control queue was incredible! Airport staff doing their best to keep a good flow but something drastic needs to happen NOW. Extra border staff, prioritise space for passenger flow above anything and everything else. I've considered complaining to my MP rather than rant on here (no point, unless of course my MP reads this forum). What must 1st time visitors think?? Sadly, I comforted myself that there was going to be a long wait at either passport control or baggage reclaim but not both. 40 mins from gate to arrivals exit. Barcelona (44 mill pax) was excellent both ways so it can be done!
"We're sorry [but nothing's going to change until TP]" replies on their twitter feed actually got me thinking about LPL or LBA! Have a read:
https://twitter.com/manairport/with_replies