And with all due respect Hotel Tango... you obviously don't know very much about how a business actually operates.
On the contrary, I know only too well how business operates, and I guess that's my real problem. I think that too many management teams today hide behind their standard well-rehearsed yuckspeak statements which they churn out on a regular basis. Few look outside the box anymore.
when the problems you encounter are on the whole manageable or non-existent.
And that's another common management tactic. Suggest the customer can't possibly be right.
I will simply say again that in all the 50+ years I have used Brum (the last 35 of which were roughly on a 10 round trips per annum) I have never seen it as bad as it has become of late. OK, that's it, I'll shut up now
