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Yet more evidence that CX is mismanaged
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18th Jun 2017, 16:50
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Strewth
Join Date: Oct 2008
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ADFUS
“When companies have a crisis situation, how you communicate as a brand may end up being more important than what you do and what actually happened.”
CX 101016
Interesting thought; still, doesn't augur well for a company in crisis.
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Strewth
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