This is more related to the title than the content....BA are absolute liars at all stages from booking to actually taking the flight. My experience is a saga but briefly here it is...
Long haul Business class flight booked (3 months ahead of the flight). 24 hours before the flight could not check-in online, tried several times with no success so called BA. Informed that the aircraft was 'under airport authority', hence why I could not check-in.
Arrived Heathrow T5 following day, 4 hours before departure and could not check-in using the machine which issued a 'go to desk A' ticket. Queued at desk A and informed that due to broken seats, I was downgraded to Prem economy. Super unhappy, I am directed to the duty manager - another queue. Informed that the aircraft had landed 45 minutes previously from NY, please proceed to the gate asap, it will be sorted there and in all likelihood, I will fly business. At the gate, sympathy from staff but no commitment regarding seat. Aircraft boarded apart from me and two others. Flustered manager turns up and asks us to sign paperwork accepting the downgrade. No explanation, no apology (have never been so angry in my life at this point). Last to board and blatantly told by crew at the door "you have made us late".
Prem economy was worse than economy, broken seat, broken tray table, broken tv screen, only one drink offered. miserable crew.
No communication, rudeness and lying throughout. To add insult to the matter, I had to apply for a refund of the difference in fare (over £1,000) and I found that out by accident.
Subsequently I have had another incident with BA and will not ever fly with them again unless there is no option.
I travel extensively (last years my spend was nearly £50k ) and approve over 1/2 mill ££'s of travel expenses annually. BA do not care - I clearly don't spend enough but my company now has a BA ban in place - no-one will have expenses reimbursed if they travel with them and I urge everyone to do the similar until such time as they behave like the flag carrier. It is a race to the bottom for BA, cuts at every level (food, drink, seats, aircraft, check-in, customer service etc,) whilst generally charging more than others for their 'services'. Frankly there are other significantly better operators out there, many of whom value your business so why torture yourself using BA.