Originally Posted by
RAT 5
Pax are allowing themselves to be treated like muppets.... RYR redefined customer service is that nothing is for free. .... Pax are now brain washed that this is the norm. There is a generation or 2 that have never known anything else.
This word "free" keeps popping up. Hard to believe that there are people on here who actually believe that the likes of BA et al were providing all those extra services, handling baggage and dishing out food onboard for "free" (out of the goodness of their hearts). There is more than a generation or 2 still around that knows that airfares were miles out of their range because of the sky-high prices. £400 return from LHR to DUB being one example. Only for the rich and famous..and politicians.
Nowadays, in stark contrast, we are paying buttons for the basic fare and, if we prefer we can leave it that, or buy some addons. The choices are there. I'd much rather have it that way.