Anotherday. I take comfort from the fact that when you waste time on PPrune, writing your inane and inflammatory comments, you are at least preoccupied sitting there in your little management cubicle and not engaged in doing real damage to the pilot group. And your comment shows your ignorance: If the seat is full, we don't get on anyway. Our issues are in regards to how bad the entire staff travel system is in the first plaee. Perhaps you might want to spend some of your 'ohhh' so productive management time and study how other more successful airlines structure their programs. Of course, studying other successful airlines seems to be the one thing CX management aren't capable of. Probably because the harsh glare of embarrassment would be a bit too uncomfortable for you group of luvvies.