what for most was a weekend getaway gone wrong
Hmm, I don't think many of the long and medium haul customers were on weekend getaways. Many might have been planning a week away and, with only being able to travel out on what would have been Day 4 of that week, may well have opted out. The question is: with work and other commitments, are they able to re-plan a similar trip within the next 5 months?