Ramp rash happens.
In this mobile phone age passengers will take pictures and shoot movies whenever they see stuff like that. So any crew and airline must deal with it apart from denying a problem. There is no way around that. Communicate, let the captain say he has had a mechanic check it and got the green light to go and similar. Having the FA declaring "just trust us" to the pax is plain stupid.
Last edited by Less Hair; 31st May 2017 at 09:08.