I refuse to show sympathy to those who complain about not being seated with their travelling companions (adults) because they did not purchase a reserved seat.
I disagree.
Deliberately seating people on the same booking far away from each other
unnecessarily pisses people off. The whole point of "always getting better" was to avoid unnecessarily pissing people off. This new policy of "pay or else we'll
make sure you are not together" is disrespectful and mean.
I can also imagine other negative knock-on effects:
- Boarding takes longer as people try to swap seats
- People buy less drink on board (and possibly less food)
- Customer care become inundated with a high volume of complaints relating to the new policy
- People choose the competition where possible