Incompetance seems to be the norm these days in very large businesses.
I have to complete a form for my, extremely large, bank. The document
advising how to do this is missing from their website. Their response:-
there can be many reasons why I cannot find their form, please telephone (International for me) to discuss my problem. I have even told them the supposed location of the missing document.
I gather via the computer press that many IT graduates are considered unemployable these days.