Originally Posted by
Caribbean Boy
Alex Cruz has nobody responsible for IT reporting to him. All of BA's IT was moved to its owner IAG, the person in charge is Bill Francis, Head of Group IT. Francis reports to Ignacio de Torres Zabala, Director of Global Services, who in turn reports to Willie Walsh, Chief Executive of IAG.
Walsh has amongst his direct reports Cruz and Zabala, but not Francis. It may be relevant that Francis is not an IT man - he is perhaps best known for being in charge of cabin crew.
Ahh now that makes sense. Cruz rocks up in a hi viz vest and talks tripe, knowing full well that he could not prevent this mess. Willie Walsh remains quiet, but possibly now being fully appraised of the mess. Cruz just needs to front up BA, and being treated kindly by IAG. Good man in a crisis and all that. Promotions and trebles all round.