Originally Posted by
PAXboy
SeenItAll
Ian W
INDEED and THAT is why the head of IT should be out. My late father, on seeing the change from 'personnel' to 'human resources' in the 1980s and then the start of outsourcing, commented, "You need to be able to quickly reach out and grab the throat of the person responsible. They have to know that their pay packet is at risk."
For most outsourced staff - it is not. If the company, overall, declines and stuffs up - only then might it be but the outsourced company will say that they did all they could - withint the contract and the financial constraints.
The Main Board director responsible for IT must also go. If there is no main board director for IT, then you have found the seat of the problem.
Alex Cruz has nobody responsible for IT reporting to him. All of BA's IT was moved to its owner IAG, the person in charge is Bill Francis, Head of Group IT. Francis reports to Ignacio de Torres Zabala, Director of Global Services, who in turn reports to Willie Walsh, Chief Executive of IAG.
Walsh has amongst his direct reports Cruz and Zabala, but not Francis. It may be relevant that Francis is not an IT man - he is perhaps best known for being in charge of cabin crew.