Cost cutting...indefinitely
From Bbc News:
"Earlier this year, Mr Cruz told Skift magazine: "We're always going to be reducing costs... It's now injected into the DNA. If one particular day we don't come up with an idea to reduce our costs, then we're not doing our job."
This IT global mess is the result of the above corporate philosophy.
Lives have been ruined. Millions of pounds wasted.
Constant and indefinite cost cutting is a corporate suicide. There is a limit. BA is showing the first signs of this suicide mission. It must be stopped.