Well, now the story comes out that BA newly appointed CEO, Alex Cruz, embarked on the usual round of cost cutting that new CEO's seem to have a pathalogical need to accomplish (directly attributable to padding ones bonus). Result, incompetence and chaos as their IT division was outsourced to India. The cost of this weekends drama, probably $150 million USD (sounds cheap compared to our fuel hedging losses...but who's counting
). Hopefully the day will come when the boards and owners of these corporations will realise that having an accountancy mindset running an airline, without recognising the implicit value of the people they employ, is a sure pathway to ruination. Value your staff, then you will see the results you seek (the Southwest Airlines philosophy). Until then, expect more debacles like CX and BA.
Current airline management: they know the price of everything, and the value of nothing....
British Airways chaos and was cost cutting to blame? | Daily Mail Online