SeenItAll
Let's wait until the true facts become known.
We shall have to rely on annonymous leaks. The Board will never let on as it would reveal their, and their predecessors, incompetence over many years.
pax britanica
... yes of course thats true but you cannot cut cut every year as well as improving revenues every year. But that what analysts and some investors demand-airlines are cyclical businesses if you don't understand that don't invest in them.
Just like goverments, who say they can cut costs and improve services at the same time. It's almost like the people who run the govt and the airlines have been on the same university courses ...
People continue to vote for govts who say that - so should the investors be any different? Afterall, they may have been on the same university courses ...
crewmeal
What exactly has Alex Cruz brought to the table since taking over as Chief Executive back in 2015?
This problem long pedates him. My guess (27 years in telecommunications and IT) is that he was told that everything in IT was dandy and he believed them. BUT the cost cutting and shoe-horning together of old and new systems (as discussed earlier in this thread) will have started 25 years ago. This kind of failure has deep, deep roots. The kind that are so deep the staff are long gone (for whatever reason).
Ian W
CEOs should have a list of events flagged with 'if this happens you are toast'
INDEED and THAT is why the head of IT should be out. My late father, on seeing the change from 'personnel' to 'human resources' in the 1980s and then the start of outsourcing, commented, "You need to be able to quickly reach out and grab the throat of the person responsible. They have to know that their pay packet is at risk."
For most outsourced staff - it is not. If the company, overall, declines and stuffs up - only then might it be but the outsourced company will say that they did all they could - withint the contract and the financial constraints.
The Main Board director responsible for IT must also go. If there is no main board director for IT, then you have found the seat of the problem.