From tigrm:
Doesn't say much for BA's business continuity plan. What happens if their data centre burns down? Are BA ISO2001 certified? I believe a tested BCP is a requirement. If so why wasn't this picked up by an ISO audit?
I assume t1grm means ISO 9001 "Quality management systems - Requirements", as there is no standard ISO 2001 in the ISO catalogue.
I cannot recall seeing any claim by BA to have an overall quality management system, let alone one conforming to the ISO 9000 series of standards. ISO 9001 does not say much about the details of a quality system, but rather concentrates on consistency of operation of well-defined processes. Judging by some of the comments on here and other boards about BA's interactions with its customers, it seems unlikely that it has an effective quality management system.