scotneil
Disagree entirely with Loose rivets: maybe this flight was just lucky in that there was a passenger with firefighting experience who could assist the cabin crew - otherwise less fortunate outcome. Other people (myself included) get served alcohol on flights and manage to control ourselves; if this man's emotional state was unstable, it's his job to stay off the booze- not the cabin crew's responsibility.
He should never be allowed to fly with any airline ever again.