Thanks again,
The trouble is people cannot be bothered to complain, in fact looking at the response I obtained from EK I wish I didn't waste my time. I am sorry but I have traveled on EK a few times and have seen their service really slip, I am a Gold Card holder and to be honest maybe time have changed but in the past when I have raised an issue with other carriers they have been apologetic and offer a gesture of goodwill like vouchers etc.
I am sorry but EK is not the carrier for me and will now draw a line under this and move on. I find Etihad and Qatar much more better to travel in.