Well said Al E.
I also thought the article was good. Journalism for the masses with a great deal of technical aspect needing to be communicated as effectively as possible.
Perhaps the armchair super critics have not been around long enough to have had **** get real. It takes demeanor to remain focused and react effectively in any abnormal or emergency.
I too hope the individuals involved can get on with their lives. The subtleties of post event can affect people in insidious ways. It can take many years to overcome.