Originally Posted by
globaltravel
I have written back to them telling them that this is not acceptable, they have not even offered to credit my skyward account as a gesture of goodwill, they now do not respond to any emails I have sent to them......
Without knowing the exact nature of your complaint or the nature of EK's reply it's difficult to comment. But I don't think they're under any obligation to offer you recompense just because the service wasn't entirely to your satisfaction.
And quite frankly, if every CEO had to personally deal with p***** off customers then they'd probably never get any work done.