Just after last Christmas the queues for EZY bag drop were horrendous. Waited for just over an hour. To be fair security were very efficient however the queue for boarding at gates 10 to 14 ( the old BA area ) again was horrendous as it trailed down from the lounge passed the business lounge at the old gate 16/17 and nearly down to Starbucks. No staff to queue comb and people on flights departing the earliest just joining the back of the queue and panicking. This part of the terminal is dated and should be next to be upgraded as I would agree it's not fit fir purpose anymore.