Missed Connection
Recently I flew to from LHR to Kochi via Dubai with the same airline.
The flight was late leaving London due to a technical fault, so we missed the connection and eventually arrived at our destination the following day.
The airline says that the two flights are not connected and as the first flight was less than three hours late and the connecting flight departed outside the EU, no compensation is payable.
Is this correct? I believe that the airline are trying to avoid paying compensation but I haven't been able to find anything specific about split flights. I did have a prepaid itinerary of events arranged for the day I missed, so I am out of pocket.
As an aside, we were put up overnight in an airport hotel with only our hand baggage. This included duty free alcohol purchased at LHR. Therefore checking back in the following day, the alcohol was over the 100ml limit and was confiscated. Security were sympathetic but said that it happens all the time. You would think that the airlines would have some sort of system to store these items airside so you could collect them on your return.