…and if this Owens people person mentions "customer centric" ever again..I will personally ram a Time to win down his scrawny fukcnig throat…they have so totally lost the crews in ALL of this..marginalising the pilots pretty much all the way as far south as possible was just a gem..to recover any of that transport is nigh on impossible..and to wit..you can never bring an airline back from the brink without the good will of its pilots..Brannif..B'Cal..Pan Am… et al..