How pathetic.
When times are good they will stand in the auditorium and bask in the clapping of the rent-an-audience, lapping up the sycophantic adulation of the Costa Brigade.
But when they aren't, they refuse to present the results to the staff in person, and instead fire off an email to all releasing the figures. What leadership. Not. Absolutely spineless.
That's what's scary - refusal to take responsibility for the myriad of errors, and lead to this year's poor performance. And now - the signalling of reducing terms and conditions to those who work hardest.