Just look at this latest move for what it is: evidence of the epic failure of CX management. Instead of focusing on settling the legitimate issues of concern that their pilot group have, they would rather stubbornly dig their heels in and let the crewing chaos continue. The cost of that is now evidenced by their having to bring in outside companies to ensure the legal integrity of some of their freight contracts.
Our own freighters 'on the ground' so to speak (figuratively, as that is the result of inefficient rostering, so less than optimum monthly hour averages amongst the crews), increasing numbers leaving for new jobs (they don't have to be 'better' jobs, just that they aren't with CX, as most who leave are sick to the teeth with the place and management).
Well done CX management, the wheels are well and truly coming off. Failure writ large. And more to come no doubt.
Last edited by mngmt mole; 4th May 2017 at 05:06.