Finningley was handling the downing of a Bulldog ivo Markham Moor in 1994/1995.
I took a call on switchboard from some muppet wanting to speak to the Supervisor - he was promptly (but politely) told to poke off and call back later. He then elevated his call to a FLASH, so I put him through.
If he'd have made this clear in the first instance, it would have saved him so much bollocks and fobbing off!!!