PPRuNe Forums - View Single Post - Yet more evidence that CX is mismanaged

29th Apr 2017, 20:42

#14 (permalink)

Abbey Road

Join Date: Mar 2010

Location: St. John's Wood

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Quote:

Another area of service that our competitors are crushing us with....

British Airways wi-fi in the sky finally takes off | Daily Mail Online

I wouldn't hold up BA as a shining example of a wi-fi savvy competitor, just yet. When it comes to integrating 'tech' with their aircraft they manage to muck it up. Even land-based tech, like their IT systems, are just apalling.

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