I'm not with CX but I am very concerned that the PILOT IN COMMAND cannot make the decision to allow someone on the flight deck to talk to the specialist backup (Medlink).
How can someone sitting safely in an office far away override the PIC's command authority to ensure the safety of the aircraft, passengers and crew. I wonder who would be thrown under the bus had the passenger died due to the fact that incorrect/incomplete info was relayed. I can bet it would not be the desk jockey sitting comfortably at IOC.
This trend seems to be accelerating worldwide, the PIC is responsible for the safety etc etc but is not given full freedom to exercise this responsibility.
Ridiculous!