Originally Posted by
ATNotts
I thought exactly the same. As the passenger turned up at the gate the ground staff should surely have politely informed the passenger that her pushchair would be placed in the aircraft hold and repatriated on arrival at destination.
If the passenger turns up at the aircraft unaware that she would be relieved of the buggy at that point (and have it handed back to her upon disembarcation) then that represents a systemic failure.
And whether she knew that or not, it then becomes a damage limitation exercise which it appears AA couldn't handle.