Originally Posted by
ATNotts
I thought exactly the same. As the passenger turned up at the gate the ground staff should surely have politely informed the passenger that her pushchair would be placed in the aircraft hold and repatriated on arrival at destination.
If she objected she should have been confronted with two alternatives. Either comply with the request, or be denied boarding. She should never have got through the door with the pushchair.
I agree. Once she did get on the aircraft there was going to be a confrontation and a delay. But trying to snatch the stroller from her could never have been the right thing to do. There isn't a good solution, and it is sad that manipulative people often get their own way. But, however long the solution takes, fighting a woman with two small children for the stroller was never going to end well.