Originally Posted by
parabellum
The stroller should have gone in the hold, tagged and removed at the point of entry to the aircraft, the mother should have requested 'Meet and Assist' from the airline, (usually a free service), so that a designated member of staff could have been assigned to meet her.
I thought exactly the same. As the passenger turned up at the gate the ground staff should surely have politely informed the passenger that her pushchair would be placed in the aircraft hold and repatriated on arrival at destination.
If she objected she should have been confronted with two alternatives. Either comply with the request, or be denied boarding. She should never have got through the door with the pushchair.
What exactly is going on in the US?