Trust me, we know. It's why we continually bitch about crap service and fly SWA, VA, and Alaskan where they actually make an effort to treat you like a human.
I quit flying to Palmdale from SJC, because it was just easier and a crapload more pleasant to drive. I could get a damn speeding ticket from the CHP and still have a better day than the best day flying. That is how bad U.S. airlines customer service has become.