things seem to be getting out of hand nowadays.
Modern world...camera phones, eye on compensation, etc etc.
Whilst the UA incident was unforgivable (IMHO) it has perhaps encouraged one or two idiots to have a go....with ID/name badge and uniform crew are perhaps seen as an easy target, it looks like the AA pilot at KCMI handled things very well, but I wonder if the "civvie" was hoping for him to take a swing?