Unbelievable - now a mother with twins in a stroller, a PO'd flight attendant saying 'hit me', and American saying he didn't show enough empathy or patience? At some point airlines saying 'these are not our values' are not going to cut it anymore.
Watching the video, was the Capt a bit unassertive? Not sure I would have wanted the FA or the big guy on my flight after that dust up.