Originally Posted by
mikewil
Are you suggesting that Virgin Australia isn't a "real airline"?
In a manner of speaking, yes. I believe Air NZ give disrupted pax to QF in preference to going 17 rounds with 10 different people at VA because of their chronic aversion to and total misconception of what an FIM is, they don't conform to many international or basic airline industry standards and want cooperation from other airlines but they don't want to use established mechanisms for dealing with those airlines (see the NZ example above) and they demonstrate constantly through the long line of corporate cockups (millions spent on lounges and cabins and no profit after 7 years, bought other airlines then sold off their aircraft, the abortive and totally laughable escapade into DPS with TT now abandoned because of a case of simply not crossing i's and dotting t's it would seem (something that another airline would unlikely fall into), selling the E190s and now using another operator to fill the gap because, gee, they didn't plan beyond the end of their collective noses... yes, for all these reasons, they are not a real airline but rather an elaborate facade with very little substance below the surface... just get disrupted on them as a customer as opposed to QF in this country and you'll soon see how customer focused they are when you go hours because they can't make a decision and take time to even issue a measly meal voucher because they have to get 'approval' from someone in BNE who controls the vouchers which are issued from the system.