PDR1 - Ego? I think not. People have asked a question, DR got the facts and posted them. And then you didn't bother to read them. Otherwise you would not have missed the second clause "...or device designed to carry one or more persons..." which I think covers mobility aids. I'll agree that again this was poorly handled, but this is typical of today's customer services, not just UA. Try dealing with the half witted, pernicious, grasping, don't give a toss cretins at a well known mobile phone provider. They make UA look saints by comparison.