PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight
Old 16th Apr 2017, 03:32
  #1079 (permalink)  
Ranger One
 
Join Date: Nov 1999
Location: Mk. 1 desk at present...
Posts: 362
Originally Posted by DingerX View Post
It's not just closing the barn door; it's an admission it was open. This wasn't even a "reminder: this is contrary to our CoC". As "Effective immediately, Crew Scheduling is now only able" implies that they were able to do more previously, as if they had a policy of booking DH crew after boarding.
Hammer... nail... THUMP.

It's effectively admitting there were two parallel sets of procedures - the 'public' CoC and the 'internal' policies and procedures which in some areas took little or no account of the CoC. Those two words - "effective immediately" - may just have landed UAL in a whole bunch more legal hurt; they're effectively admitting that they had policies and customary practices which made toilet paper of their CoC.

And I suspect they're far from alone in the industry in that respect; they're just the ones who got most egregiously caught.
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