Customer service — that is, how the airline treats you — isn’t often part of the transaction.
Speak for yourself. I can see whether the airline is called "easyJet" or "Ryanair" and work this out for myself.
Look, Once Upon A Time, to buy an air ticket you physically transported yourself to something called a "travel agent", then you waited in a queue, then when you finally got to talk to someone it typically took
longer than the flight was going to be to actually buy the ticket.
I prefer the current system, so I dispute the claim that the tech has failed us.