PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight
Old 14th Apr 2017, 21:21
  #992 (permalink)  
Join Date: May 2011
Location: NEW YORK
Posts: 589
Originally Posted by Gertrude the Wombat View Post
It really is completely beyond my comprehension that some people don't seem to be able to get their heads round this very simple and completely correct analysis.
Agree entirely that this debacle is a management failure first and foremost.
That said, such failures are much more likely when there are overlapping responsibilities and jurisdictions, as was the case here. United ticket, Republic airplane and crew, who is really in charge?
Clearly management was abrogated to the Airport Security, with predictable results.
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