I think there will be some interesting things to come out of this incident besides lawsuits. For example, the selection process for removal of a paying passenger from flight or class of service. I have always been under the impression that frequent flier reward programs were exactly that, reward frequent fliers that accumulate enough miles flown with free travel, upgrades or reduced ticket purchase prices. Apparent this idea has expanded into airline decision making via of programing a computer to decide who goes and who stays. If two people purchase tickets at the same price, why should a rewards program be a deciding factor at all in which one stays or goes?
